NCAA slams RwandAir with ₦15m fine for delayed baggage resolution

The NCAA has fined RwandAir ₦15 million for failing to resolve a passenger's baggage complaint within the required timeframe. The airline must also replace the damaged bag and pay $170 in compensation, as stipulated in Part 19 of the NCAA Regulations 2023. NCAA Director of Public Affairs Michael Achimugu announced the sanction via X on Friday, warning that any airline delaying passenger refunds beyond the set period will face similar penalties.

This enforcement highlights the NCAA's commitment to upholding passenger rights and signals that carriers operating in Nigeria must treat baggage and refund complaints seriously. Travelers who experience delays, lost, or damaged luggage now have a clearer avenue for redress, knowing the regulator can impose substantial fines and mandate compensation.

Keep your travel documents, baggage tags, and complaint records handy. If your baggage issue isn't resolved promptly, you can escalate to the NCAA for intervention. Will you know how to claim your rights under NCAA regulations the next time your luggage goes missing or arrives damaged?

SOURCE: https://dailypost.ng/2026/09/12/ncaa-slams-rwandair-n15m-fine-over-baggage-issue/